Frequenty Asked Questions(FAQ)

Q: What is Sweetly Vintage?

Answer: Sweetly Vintage is an online store dedicated to offering stylish and practical home décor products, bathroom accessories, tissue holders, lamps, side tables, storage solutions, and other decorative essentials. We focus on providing beautiful, functional, and convenient products for every home.

Q: Where do you ship orders?

Answer: Sweetly Vintage currently ships orders only within the United States. At this time, we do not offer international shipping.

Q: Do you offer international shipping?

Answer: No. Sweetly Vintage currently ships only within the United States.

Q: How long does order processing take?

Answer: Our standard processing time is 2–4 business days after successful payment confirmation. During this time, we verify your order, confirm payment authorization, prepare your items, and arrange shipment.

Q: What are your business hours?

Answer: Our business hours are:

Monday – Friday
9:00 AM – 5:00 PM (GMT-5:00)

Q: What is your order cut-off time?

Answer: Orders placed before 5:00 PM (GMT-5:00) on business days will begin processing according to our standard fulfillment schedule.

Q: How long does shipping and delivery take?

Answer: Once your order has been processed and shipped, delivery typically takes 5–7 business days, depending on your location and the shipping carrier.

Q: What is the estimated total delivery timeframe?

Answer: The estimated total delivery timeframe is 7–11 business days, including:

Processing Time: 2–4 Business Days
Transit Time: 5–7 Business Days

Q: How much does shipping cost?

Answer: Sweetly Vintage charges a standard flat-rate shipping fee of USD $35.00 per order for shipments within the United States.

Q: How can I track my order?

Answer: Once your order has shipped, you will receive a shipping confirmation email containing your tracking details. Tracking information may take approximately 24–48 hours to become active.

Q: What should I do if my tracking information is not updating?

Answer: Please allow 24–48 hours after shipment for tracking updates. If your order is significantly delayed, please contact our customer support team.

Q: What payment methods do you accept?

Answer: We accept secure payment methods including:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

Q: What currency are your prices listed in?

Answer: All prices displayed on Sweetly Vintage are listed in United States Dollars (USD).

Q: Is my payment information secure?

Answer: Yes. All payments are processed through secure, encrypted payment gateways. Sweetly Vintage does not store your credit or debit card details.

Q: What happens if my payment is declined?

Answer: If your payment is declined, please verify your payment details or contact your bank or payment provider. Orders are processed only after successful payment authorization.

Q: What is your return policy?

Answer: Customers may request a return within 30 days from the delivery date if the item meets our return requirements.

Q: What items qualify for a return?

Answer: Items must be unused, in their original condition, and include all original packaging, tags, and accessories.

Q: How do I request a return?

Answer: To request a return, please contact our support team at:

contact@sweetlyvintage.store

Please include:

Order Number
Customer Name
Reason for Return
Photos (if applicable)

Q: Do you charge restocking fees?

Answer: No. Sweetly Vintage does not charge any restocking fees for approved returns.

Q: Do you offer product exchanges?

Answer: At this time, Sweetly Vintage does not offer direct product exchanges. If needed, you may return the eligible item and place a new order separately.

Q: When will I receive my refund?

Answer: Approved refunds are issued to the original payment method. Please allow up to 14 business days for the refund to appear after processing.

Q: What should I do if I receive a damaged or incorrect item?

Answer: Please contact us within 24 hours of delivery with your: